Privacy Policy
Effective Date: 16 October 2024
At Technal Extrusion Ltd, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website and services.
1. Information We Collect
We collect various types of information, including:
- Personal Information: This includes data like your name, email address, phone number, postal address, and company information, which you provide when contacting us.
- Technical Data: Automatically collected information when you visit our website, such as IP addresses, browser type, device information, operating system, and other browsing data using cookies and similar technologies.
- Usage Data: Information regarding how you use our website, including page views, referral sites, and click behavior.
2. How We Use Your Information
We use your personal information to:
- Process your inquiries and respond to customer service requests.
- Improve our website, products, and services based on customer feedback and usage.
- Send important notices such as updates, changes to terms, or marketing content (when consent is provided).
- Comply with legal requirements, defend our legal rights, and protect against fraud.
3. Legal Bases for Processing
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. The primary legal bases for our processing include:
- Consent: Where you provide explicit consent for marketing or other specific uses.
- Contractual necessity: For processing required to fulfill contractual obligations (e.g., product orders).
- Legitimate interests: For activities like improving our services, website security, or protecting our legal interests.
4. Data Sharing and Transfers
We do not sell, trade, or rent your personal data. However, we may share data with:
- Service Providers: Third-party vendors who help us with operations like payment processing, website hosting, and email communications.
- Compliance with Law: If required by law or to protect our legal rights.
We may transfer personal data outside your country of residence when necessary, such as for providing services or improving our operations.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. This retention period may vary depending on the nature of the data, legal obligations, and contractual requirements.
6. Data Security
We prioritise the security of your personal information and use industry-standard measures such as encryption, secure servers, and access controls to prevent unauthorised access or disclosure. However, no transmission of data over the internet is 100% secure, so we cannot guarantee absolute security.
7. Your Rights
As a user, you have control over your personal data. You can ask to see, change, or delete your information. You can also ask us to limit how we use your data or transfer it to another service. If you’ve given us permission to use your data, you can change your mind at any time.
To exercise these rights, please contact us at info@technalextrusion.com. We will respond to your requests within the time limits imposed by relevant laws.
8. Third-Party Links
Our website may contain links to external websites, which are outside of our control. We are not responsible for the content or privacy practices of these external websites, and we encourage you to review their privacy policies.
10. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.
11. Contact Us
For questions or concerns about our Privacy Policy or data protection practices, please contact:
Technal Extrusion Ltd, Royal Road, Ile d’Ambre, Rivière du Rempart, Mauritius.
Email: info@technalextrusion.com